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Delivering Moments of Wow to the Connected Consumer
Delivering Moments of Wow to the Connected Consumer This year’s Spring Customer Response Summit was held by Execs in the Know in Miami, Florida February 8-10. These seminars are all about connecting...
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Red Nose Day 2015
On Thursday, May 21, 24-7 Intouch was proud to support Red Nose Day by providing phone support for donation calls during its airing. The live telethon raised millions to support children and young...
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How to Create Social Communities to Accelerate Customer Care
Have you ever stopped to think about the impact your existing customer base has on your business, especially when it comes to the effect they have within social communities? Passionate customers carry...
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CX a Critical Success Factor in 2016
Personalizing the customer experience (CX) has been on the radar of most consumer-centric companies and executives over the last 12 months. Whether it be streamlining the omnichannel experience to...
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Personalizing the Retail Experience
Today’s retail consumers expect a seamless experience that provides personalized communication on new products and engaging loyalty programs across all customer service channels. It’s no surprise that...
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Fostering a Healthy & Positive Social Community
Social media communities, such as your Facebook page or community forum, can provide great advantages to a brand. By encouraging user-generated content, companies are able to build trust with their...
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Here’s my number. So text me, maybe.
Consumer habits are changing, and meeting their expectations for the way they prefer to be communicated to is imperative for success. The ability to connect anytime, anywhere and to provide a service...
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Best Practices for a Successful SMS Solution
Similar to social media accounts, text messaging or Short Messaging Service (SMS) feels more personal to consumers. Unlike email addresses, phone numbers are still a personal piece of trust that...
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Dealing with Negativity on Social Channels
Negative comments are the biggest fear for companies when considering launching a social media community. Even with an active site, many brands ignore negative posts, allowing them to fester into a...
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A Love For Loyalty: Rewards Programs
Loyalty can be defined in many different ways depending on the industry or segment the topic applies to. For example, what loyalty means to a brand and what it means to a consumer will vary...
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Creating a Loyal Community: The Social Media Advantage
Not only is a social brand page a place for customers to find current information, it also provides the perfect opportunity to engage with fans and answer any questions they may have. Many customers...
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